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British auto club
British Auto Club is a Ukrainian company with European investments and British approach to service. The main areas of work were technical assistance, settlement of events, as well as informational and legal support of motorists 24/7 all over Ukraine.
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
On the market since 2000
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
01 / 03
Services rendered on the project
Client Tasks
Bring the work of employees into a single space
Organize uninterrupted and high-quality work of the call center
To implement logic of automatic distribution of operators' workload
To organize work on underwriting stage
Implement data exchange between systems
High fault tolerance of systems
We proposed the implementation of a corporate portal and CRM on all three levels with the finalization and customization of the necessary modules
Applied methodology
Project results
Developed and implemented CRM, a corporate portal with serious customization and development of more than a dozen modules
Hours of work
About 16 000 hours
Development time
Over 12 months
Number of employees
1000+
Call center operators
200+
Calls per month
1 000 000 +
01
Implemented
Corporate portal for the unlimited number of users
Integrated into the corporate portal
All the back office work
Developed
Telephone module based on WEBRTC
Introduced
New insurance product
Fault-tolerance
Based on the web-cluster
02
Generated per day
More than 13,000 cases, of which the vast majority are calls
Leads
Over 800,000
Couriers, working with the system
More than 40
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