E-CommerceChatBots
We have been designing and developing chatbots for e-commerce for over 7 years. Our difference from most Contractors in the implementation of such work is a systematic approach to development and careful planning. This helps to avoid mistakes, reduce costs and risks.
We have experience in developing chatbots in retail, fitness, B2B, logistics, and more. We also use the latest NLP (Natural Language Processing) technologies to create chatbots that can understand and respond to user requests in a natural and human-like way.
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We create chatbots that exceed expectations
The development of chatbots in our company goes through several stages:
- Defining the chatbot's purpose and objective: defining its goals in terms of the business and what user tasks it should solve, such as: answering customer questions, guiding them through the buying process, or providing personalized product recommendations.
- Modeling business processes: for example, the process of interaction with the chatbot of a user and an employee of the company in BPMN and DMN standards.
- Choosing a platform: There are many platforms for creating chatbots, including open-source platforms such as Dialogflow and Botpress, and proprietary platforms such as Tars and MobileMonkey. Choosing the right platform depends on the specific requirements of the chatbot, including the level of customization required, the complexity of interactions, and integration with other systems.
- Designing a user interface: Designing a user interface is an important part of developing a successful e-commerce chatbot. The interface should be easy to use and intuitive, and give users access to all necessary functionality. At this point, a conversational interface can also be integrated.
- Integration with eCommerce systems: For a chatbot to perform, it must be integrated with an eCommerce platform such as Shopify or Magento, and any other relevant systems such as payment providers and delivery providers.
- Testing and refining the chatbot: After developing, it's important to thoroughly test it and refine it based on user feedback. This process should be continuous, as the product continues to evolve and improve over time.
- Deploying and maintaining: Finally, the chatbot needs to be deployed and maintained so that it continues to function properly and meet the needs of e-commerce customers. This can include constant updates and upgrades, as well as monitoring performance and user engagement.
Contact us and we will advise you for free in this direction and help you make the right choice!
70%
customers complete a purchase after interacting with a chatbot
30+
integrations with popular platforms
24/7
automated customer service 24/7
40%
increase in conversions due to the implementation of a chatbot
Ready to start developing a project?
We work with all messengers
Viber
OnlineChat
Telegram
Slack
Advantages of a chatbot
Ease of use
01/
Take advantage of the popularity and convenience of these platforms to increase engagement and improve user experience.
Process automation
02/
Set up the process of accepting orders via a chatbot, ensuring its availability around the clock.
Integration with services
03/
Integrate your chatbot with various platforms and corporate CRM to ensure seamless operation and seamless data exchange.
Permanent sales
04/
Add new services or products directly through the chatbot in the messenger to simplify management and quickly update your offers.
Contact collection
05/
Build additional customer bases by collecting contact data, including phone numbers, names, and email addresses, during chatbot interactions.
Receiving payments
06/
Set up an order processing process via a chatbot, ensuring its 24/7 availability.
Increase conversions
07/
Improve the effectiveness of your chatbot by tuning its algorithm so that users take targeted actions that will help increase conversions.
Analytics and analysis
08/
Create an algorithm for a chatbot that will guide users to perform targeted actions, ensuring high conversion efficiency.
Order development
Why is it advisable to use them
Chatbots for Customer Support
- Resolve requests faster
- Improve customer service
- Increase team efficiency
Chatbots for HR and Recruiting
- Optimize costs
- Increase employee engagement
- Improve recruiting processes
Chatbots for Marketing and Sales
- Attract customers
- Increase conversion
- Scaling without extra costs
Chatbot capabilities for an online store
Basket
01/
Give users the opportunity to review their order, make changes to necessary items, and then complete the purchase.
Order
02/
The user has the ability to view a list of their orders and receive information about delivery times directly in the messenger.
Convenient editing
03/
The product card is automatically updated after editing, without creating a new message.
Online payment
04/
Integration with payment systems will eliminate the need for manual order processing and significantly increase the speed of their execution.
Question and answer system
05/
Helps save time spent answering the most frequently asked customer questions.
Communication with operators
06/
When you click the "Contact an operator" button, the dialogue is automatically transferred to a live operator.
Loyalty program
07/
Bonus accumulation function with the ability to use them for purchases.
Collecting customer feedback
08/
The function of leaving reviews about purchased goods, services or other products of your company.
Order development
The most frequently asked questions
01
What benefits will we get from investing in a B2B platform?
02
What sets your company apart from other B2B solution developers?
03
How do you ensure the project is completed on time and within budget?
04
Will your B2B platform integrate with our existing systems?
05
How secure is your platform, and how do you protect data?
06
What technology stack do you use, and why?
07
What experience does your team have in developing similar projects?
08
Can you adapt the platform to our specific business processes?
09
What happens after the platform is launched? Do you provide support?
10
What is the process of collaboration from start to finish?
11
What guarantees do you provide for your services?
12
How quickly will the investment in a B2B platform pay off?
13
How do you ensure the scalability and future growth of the platform?
14
Can you provide examples of successful projects or client testimonials?
15
How can we start working with your company?
Ready to start developing a project?
Examples of developing and supporting e-commerce chatbots